Service Desk Analyst – Systems, Desktop, and Applications
Service Desk Analyst – Systems, Desktop, and Applications Experience: 2-6 years The key responsibility of this position is to respond to support issues and solve technical problems as part of our vast systems, virtualisation, application and cloud infrastructure. You will be supporting our own corporate and customers’ IT systems, desktops, Windows/Linux Virtualised servers, VMWare ESX5/4, vSphere and vCloud infrastructure. Under the leadership of the CTO you will perform system upgrades, infrastructure administration, fault management, and end user support. This is a mid-level hands on role with a minimum of 3-5 years’ experience in an ICT service desk providing support to a combination of internal and external customers. Responsibilities • Configure, monitor and manage highly available Microsoft suite of services including Windows Server 2008/2012, WSUS, Exchange 2007/2010, Active Directory, Dynamics CRM and SharePoint. • Configure physical and virtual systems locally for provisioni...